At Forrester's Pottery, we understand that plans can change. To ensure fairness and clarity, we have established the following cancellation and rescheduling policy for all bookings:
Cancellation Policy:
- Cancellations With at Least 2 Working Days' Notice:
Cancellations must be made at least 2 working days before your scheduled appointment to qualify for a refund of the £5 studio/booking fee. You may also contact us to rebook or reschedule your appointment for a future date during this period. - Cancellations With Less Than 2 Working Days' Notice:
Unfortunately, we are unable to offer refunds for cancellations made less than 2 working days before your appointment. This is due to the costs we incur in preparing for your session, such as staffing, materials, and maintaining availability for other customers.
Reducing Your Party Size:
- Changes With at Least 2 Working Days' Notice:
Your studio/booking fee is charged per person and secures a seat, materials and staffing for each member of your party. If your numbers change, please let us know at least 2 working days before your appointment so we can adjust your booking and refund the fee for any places no longer required. - Changes With Less Than 2 Working Days' Notice:
Where fewer people attend than were booked, the studio/booking fee for the unused places is non-refundable. As those seats have been held exclusively for your party, these fees cannot be refunded, credited, or deducted from the cost of pottery pieces or any other purchase on the day. - Substitutions Are Welcome:
If someone in your party can no longer attend, you are welcome to bring someone else in their place at no extra cost, provided your total numbers stay the same. - Non-Painting Guests:
We allow up to 2 non-painting guests per booking at a fee of £2 per guest, as they still occupy a seat in the studio. The same notice periods above apply to these fees.
Rescheduling Policy:
- Rescheduling With at Least 2 Working Days' Notice:
If you need to reschedule, please contact us directly. We will do our best to accommodate your new preferred time. Rescheduling requests must also be made at least 2 working days in advance of your appointment. - Rescheduling With Less Than 2 Working Days' Notice:
We regret that rescheduling is not possible within 2 working days of your appointment. The £5 studio/booking fee will not be refunded or applied to a future session in this case.
This policy is designed to give fair notice to all customers while keeping our studio accessible and available for others. Your understanding and cooperation are greatly appreciated.
Need to change your numbers? Just give us a ring on 01634 559423 at least 2 working days before your visit and we'll sort it out for you.