At Forrester's Pottery, we want everyone to know exactly where they stand before they book. The following terms apply to all bookings made with us, whether in the studio, over the phone or through our website.
Cancellation Policy:
- Cancellations With at Least 2 Working Days' Notice:
Cancellations must be made at least 2 working days before your scheduled appointment to qualify for a refund of the £5 studio/booking fee. You may also contact us to rebook or reschedule your appointment for a future date during this period. - Cancellations With Less Than 2 Working Days' Notice:
Unfortunately, we are unable to offer refunds for cancellations made less than 2 working days before your appointment. This is due to the costs we incur in preparing for your session, such as staffing, materials, and maintaining availability for other customers.
Reducing Your Party Size:
- Changes With at Least 2 Working Days' Notice:
Your studio/booking fee is charged per person and secures a seat, materials and staffing for each member of your party. If your numbers change, please let us know at least 2 working days before your appointment so we can adjust your booking and refund the fee for any places no longer required. - Changes With Less Than 2 Working Days' Notice:
Where fewer people attend than were booked, the studio/booking fee for the unused places is non-refundable. As those seats have been held exclusively for your party, these fees cannot be refunded, credited, or deducted from the cost of pottery pieces or any other purchase on the day. - Substitutions Are Welcome:
If someone in your party can no longer attend, you are welcome to bring someone else in their place at no extra cost, provided your total numbers stay the same. - Non-Painting Guests:
We allow up to 2 non-painting guests per booking at a fee of £2 per guest, as they still occupy a seat in the studio. The same notice periods above apply to these fees.
Rescheduling Policy:
- Rescheduling With at Least 2 Working Days' Notice:
If you need to reschedule, please contact us directly. We will do our best to accommodate your new preferred time. Rescheduling requests must also be made at least 2 working days in advance of your appointment. - Rescheduling With Less Than 2 Working Days' Notice:
We regret that rescheduling is not possible within 2 working days of your appointment. The £5 studio/booking fee will not be refunded or applied to a future session in this case.
Paints, Glazes and Personal Belongings:
- Our Materials:
All underglazes, glazes and paints used at Forrester's Pottery are water-soluble and non-toxic. They wash out of most fabrics without trouble, particularly if treated straight away. They are not, however, guaranteed to come out. Black, deep blue and red pigments can stain permanently on some materials. - Aprons and Clothing:
We provide aprons and ask that everyone wears one. Please don't wear anything you would be upset to mark. - Liability:
By making a booking, you accept that Forrester's Pottery is not responsible for damage to clothing, footwear, glasses, bags or other personal belongings caused by paint, glaze, clay or water in the studio, whether through your own use, accidental spillage, or the actions of others present. - If Paint Does Get on Clothing:
Rinse it in cold water as soon as you can and wash as normal. Don't let it dry in, and don't put it through a hot wash before treating it.
These terms are designed to give fair notice to all customers while keeping our studio accessible and available for others. Your understanding and cooperation are greatly appreciated.
Need to change your numbers? Just give us a ring on 01634 559423 at least 2 working days before your visit and we'll sort it out for you.